Chapters 6 speaks to the Stephen Minister who often has to love the (at least temporarily) unlovable. People who are hurting are often blaming themselves or nurturing the thought that they must have done something wrong and that even God has abanodoned them. They push people away and make it harder to let in care.

We can help them"stop hurting themselves" by giving sympathy: "you are not a bad person"..."God is not punishing you".